Return Policy

Thank you for shopping at LG-PRINTING
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

1.Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to lg-printing.

2.Goods refer to the items offered for sale on the Service.Orders mean a request by You to purchase Goods from Us.

3.Service refers to the Website.

4.Website refers to lg-printing, accessible from

5.You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights 

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returning Goods

Upon reception of the return request and if the product is in the scope of warranty,

LG-PRINTING will send a Return Approval email to the client within 10 (ten) working days.You are responsible for the cost and risk of returning the Goods to Us.We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.In the event of one returned product not complying with the return request or one of the return conditions not being respected, the product will be returned to the client at his expense.If the returned product is found to be flawless, LG-PRINTING After-Sales Service will charge the client a $40 amount for the performance of technical tests.The shipping fees for the return of a flawless product to the client are to be borne by the client. LG-PRINTING will store flawless or improperly returned products for a maximum period of 1 (one) month. After this period, LG-PRINTING reserves the right to destroy the products. Fees. The shipping fees for returned products will be shared as described hereinafter:

1.Shipping fees for the return of defective products to LG-PRINTING After-Sales Service will be borne by the client.Shipping fees for the delivery of repaired or exchanged products to the client’s address will be borne by LG-PRINTING.

2.Address. Every product return must be made within 15 (fiften) days upon reception by the client of the return confirmation by LG-PRINTING After Sales Service and sent to the address indicated on the Return Label by LG-PRINTING After -Sales Service.

3.Diagnosis. Upon reception of the returned product by our After-Sales Service, a diagnosis of failure is established. If the product is still in the scope of warranty, it will be repaired, exchanged (according to availabilities), or a credit note will be issued. The issuance of a credit note only applies to the products purchased directly from LG-PRINTING.

4.Duration of repair. LG-PRINTING commits to repair, exchange, or issue a credit note for the returned product as fast as it is possible. The average duration for a repair or an exchange is 15 (fifteen) working days. However, this duration is given for information purpose only and shall not give rise to any compensation of any sort in case this duration would be exceeded.

5.Tracking. If the client wishes to obtain updates on the repair of a returned product, his request must be sent by email on


Warranty period. The contractual warranty period of our products is fixed at 1 (one) year.

The warranty period runs from the date of purchase indicated on the invoice.

1.Conditions. LG-PRINTING After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sale condition that a request for return has been made to and confirmed by LG-PRINTING.

2.Required documentation. LG-PRINTING After-Sales Service will accept defective product(s) in the scope of warranty coverage at the sale condition that the defect has been clearly defined, and upon reception of A copy of the invoice, indicating the date of purchase, the type of product, the serial number, the name of the customer.

3.Warranty exclusions.

To normal wear of the product;

In case of repair or intervention on the product by any unauthorized personnel or any person outside LG-PRINTING After-Sales Service ;

To shocks or damaged occurred during transportation directly or indirectly linked to the product’s warranty;

To the installation or use of the product in contradiction with technical and safety standards, notably a use of the product in contradiction with the guidelines indicated in the product’s user manual and safety instructions;

4.Warranty of repairs. Repairs, modifications or replacements of defective parts during the warranty period do not extend the warranty period.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: