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315 is the International Consumer Rights Day, a representative day to combat all kinds of counterfeit and shoddy products to protect consumers' rights and interests. Here, Zhonglongtian Anti-counterfeiting will introduce you some tips on 315 consumer rights.
The origin of Q1 Consumer Rights Day
is International Day for Protecting Consumers’ Rights. In 1983, the International Consumers Union organized March 15th each year as the International Consumer Rights Day, and stipulated that consumers have access to safety guarantees, obtain correct product information, freely decide on choices, demand compensation and require protection of a healthy environment. And other rights.
Q2 315 How do consumers defend their rights?
Call the 12315 complaint hotline: If the consumer communicates with the merchant, the problem cannot be resolved , You can call the 12315 complaint hotline.
What are the 315 rights defenders in Q3?
'7th': The product has a performance failure within 7 days from the date of sale , Consumers can choose to return, exchange or repair;
'15th': product performance failure within 15 days from the date of sale, consumers can choose to exchange or repair;
'Three Guarantees Validity Period': The 'Three Guarantees' validity period is calculated from the date of issuance of the invoice. If the goods are repaired twice within the validity period of the 'Three Guarantees' and still cannot be used normally, consumers can exchange the goods with the repair records and certificates.
Reminder: For consumer rights protection:
First, there must be sufficient complaint materials as evidence, including purchase invoices or purchase vouchers, if there are written materials negotiated by both parties or the quality appraisal of the relevant departments, it is better;
The second is to keep the scene. If personal and property injuries are caused by the quality of goods and services, and protect the scene of the incident, you can take photos, videos, or leave witnesses, testimonies, etc.;
The third is to collect or ask for the operator’s name, telephone number, work brand, address, postal code, etc. to ensure that the other party can be found in the first time;
Fourth, if you fail to negotiate with the merchant, you should immediately file a complaint with the market supervision department, and do not delay, because this may delay the 'three guarantees' deadline;
Fifth, for some controversial quality issues, it is best to go to the relevant department for testing and appraisal with the merchant; finally, the claims must be reasonable, and the complaint must not be exaggerated or concealed.
At the same time, I also remind everyone that generally regular companies will have special anti-counterfeiting technology to prevent the appearance of counterfeit and shoddy products, such as specially customized anti-counterfeiting labels, laser anti-counterfeiting, etc. . It is mainly based on special inimitable technology to achieve the purpose of identifying genuine products, so that fakes can be recognized at a glance and there is nowhere to escape. For more anti-counterfeiting products, you can pay attention to the company's Zhonglongtian packaging anti-counterfeiting.