How to use the QR code anti-counterfeiting label to improve user after-sales service experience
One, QR code anti-counterfeiting label after-sales service system software
QR code after-sales service system software development, customers only need to put the QR code on the scanning device, that is, continue to scan the QR code for after-sales, scan the code to chat, scan the code to make appointments for maintenance personnel. More importantly, because the device chooses one thing, one code technology, the system software will automatically match the two-dimensional code and device model specifications. Online customer service can search for solutions that match the model specifications by keywords, making it more convenient and efficient for customers After-sales service.
QR code after-sales service system software not only guarantees the after-sales service of the goods, but also greatly improves the efficiency of after-sales service, saves human resources, and improves customer satisfaction for maintenance service projects. In addition, the two-dimensional code after-sales service system software handles after-sales problems. In addition, the installation also records the well-known brands, maintains statistical data, sets the replacement of product spare parts, maintenance cycles and other information content; after the statistical data selects the production company, the secondary market sales volume Potential users of statistical data, let well-known brands carry out big data marketing for customers, and make after-sales cost the core of profit.
2. The key role of QR code anti-counterfeiting label after-sales service system software
1, scan code instructions: customers choose the product, according to the two-dimensional code will appear in the use of the product, teach you the application by hand, and apply these common problems, and you can query the use of instructions at any time. Let you no longer need to find instructions for use.
2, Scan code to make appointment for installation: Customers are purchasing Gree air-conditioning equipment, and the on-site installation service is reserved according to the QR code. The installer will execute the order according to the order. If there is no order system software service platform, the installation on-site service personnel will be arbitrarily designated.
3. Scan code maintenance: It means that when the product is abnormal, the after-sales maintenance system according to the device scan code can enable the customer to scan the QR code to perform the equipment report. After the repair, the maintenance statistics will be stored in it, such as : Maintenance time, common failure conditions, maintenance personnel, etc.
4. Scan code after-sales service: When customers make a purchase, they can find related online customer service questions based on the scanned QR code. (If A finds that the device is abnormal after purchasing the device, you can immediately scan the QR code logo pasted on the device, and online customer service will solve the problem)
There will be a market when there is demand. In the market with more and more counterfeit and inferior products, many companies will choose anti-counterfeit labels, anti-counterfeit packaging and other materials to protect the image of their products. The use of anti-counterfeit labels can also make consumers more Good to distinguish the authenticity! The purpose of anti-counterfeiting labels is much more than that, such as sales, promotion, marketing, etc. Customize anti-counterfeiting labels to learn more about anti-counterfeiting. Welcome to call: 400-998-0111. Shangyuan Anti-counterfeiting is at your service!
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